Case Study


Connecting pros to the Internet of Things


Watts is a leading manufacturer of commercial and domestic products that contribute to comfort and safety in the area of water solutions. As a part of the business’s IoT strategy, Spark is delivering a new customer experience to connect, control, and manage a new generation of smart connected devices for the installation pros, facilities managers, and homeowners choosing Watts.

  • Concept design
  • UI kit theming
  • UX/UI design
  • Prototyping
  • User validation
  • Sketch
  • Maze
  • React
  • Microsoft Xamarin
  • 12 months
On-site visits helped us understand Watts’s business, products, and vision.
Discovery workshops aligned the team on the different relationships and roles the product experiences must accommodate.
Spark drafted new and improved workflows for complex tasks like device installation and commissioning.
We qualitatively surveyed early takes on the visual design and device features with experts and installers.


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