Xylem

Engineering a new app and flow.

The world is facing unprecedented water challenges brought on by population growth, urbanization and shrinking fresh water supplies. As the world’s largest provider of pumps and equipment that treats, transports and monitors water, Xylem is committed to addressing this critical need.

In order to help Xylem engineers select the right product to meet the needs of these demanding challenges, Spark delivered a completely new set of workflows and interface design to the Xylect product selection web application.

Our goal for this assignment was to determine where the existing system failed the needs of engineers and consultants and to develop a more streamlined, intuitive and modern application. Due to the extremely technical nature of the application, Spark also tailored the UX process to include the insights of Xylem engineers and product specialists, ensuring the workflows met the rigorous demands of the target users.

Results

The redesign and iterative enhancements of Xylect have led to a measurable increase in task completion rates as well as relative efficiency.

“Spark understands what our customers and commercial teams need and working with them is always fun and interesting.”

Adrian Spataru
Manager, Business Applications & Systems
Xylem Inc.
Services
  • Project Management
  • Contextual Inquiry
  • User Personas & Workflows
  • Usability Testing
  • Digital Experience
  • Front-End Development

More Work